Shipping policy

By1996.Co – Shipping Policy

Effective Date: September 2026

At By1996.Co, every abaya is handcrafted and made to order with exceptional attention to detail. This Shipping Policy outlines our order processing, shipping procedures, delivery estimates, and important shipping information.

By placing an order through our website, you acknowledge and agree to the terms below.

1. Order Processing

Every order is carefully handcrafted after your purchase has been confirmed. As each abaya is made to order, production requires time before dispatch.

Orders are processed on business days only, excluding weekends and public holidays.

2. Shipping Destinations

By1996.Co currently ships internationally, including GCC countries such as:

  • Qatar

  • United Arab Emirates (UAE)

We may expand our shipping destinations in the future.

3. Delivery Time

Estimated delivery times begin once your order has been completed and dispatched.

Delivery estimates are provided as a guide and may vary depending on the destination, courier services, customs clearance, and other factors beyond our control.

4. Shipping Charges

Shipping charges may either be included in the product price or charged separately at checkout, depending on the destination, shipping method, and ongoing promotions.

Any applicable shipping charges will always be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

6. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country.

To provide a smoother and more convenient shopping experience, these charges may, in certain cases, be incorporated into the product price or shipping charges. Where they are not included, the customer will be responsible for paying any applicable customs duties, taxes, or import fees required by the destination country's authorities.

7. Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Customs inspections or clearance procedures

  • Weather conditions

  • Courier delays

  • Public holidays

  • Incorrect or incomplete shipping information provided by the customer

By1996.Co is not responsible for delays caused by shipping carriers or customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

By1996.Co is not responsible for delayed deliveries, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

9. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 24 hours of delivery (or the expected delivery date for lost shipments).

Our team will work with the shipping carrier to investigate the matter and determine an appropriate resolution.

10. Refused or Unclaimed Shipments

Orders that are refused by the customer or remain unclaimed may be returned to us.

Any additional shipping charges, return shipping costs, customs fees, or related expenses resulting from a refused or unclaimed shipment may be deducted from any eligible refund or charged to the customer where permitted by law.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: by1996@gmail.com

Phone/WhatsApp: +974 6662 4795

We will be happy to assist you and respond to your inquiry as soon as possible.

By placing an order with By1996.Co, you acknowledge that you have read, understood, and agreed to this Shipping Policy.