Size Guide
| Shoulder | Bust | Armhole | Hip | |
|---|---|---|---|---|
| XS | 14 | 20 | 8.5 | 23.5 |
| S | 15 | 21 | 9 | 24.5 |
| M | 15.5 | 24 | 10 | 27 |
| L | 16.5 | 26 | 11 | 29 |
| XL | 17 | 28 | 12 | 32 |
Length & Sleeve Guide
| Abaya Length (in) | Sleeve Length (in) |
|---|---|
| 50–53 | 20–22 |
| 54–57 | 22–24 |
| 58–60 | 25–26 |
Frequently Asked Questions
Orders & Production
Are your abayas made-to-order?
Yes. Every BY1996.CO piece is handcrafted and produced specifically for each customer to ensure exceptional quality and attention to detail.
How long does production take?
All BY1996.CO abayas are made-to-order and typically require 10–12 working days before shipment.
Can I cancel my order?
Once an order has been confirmed and payment has been received, cancellations are not permitted as production begins specifically for your order.
Sizing & Customization
What if I provide incorrect measurements?
BY1996.CO is not responsible for fitting issues resulting from incorrect measurements provided by the customer.
Can I request alterations after receiving my abaya?
Yes, alteration requests may be considered if the issue is due to a mistake made by BY1996.CO.
What if I would like alterations even though the abaya was made correctly?
If the requested alteration is not due to an error by BY1996.CO, we may be able to assist depending on feasibility. Additional alteration, shipping, and handling charges may apply.
Quality Assurance
How do you ensure quality?
Every abaya undergoes multiple quality inspections throughout production and before shipment to ensure it meets our quality standards.
What happens if BY1996.CO makes a mistake?
If we determine that your abaya was produced incorrectly compared to the confirmed order, we will work with you to resolve the issue. Depending on the circumstances, this may include a repair, alteration, replacement, store credit, or refund at no additional cost to you.
Do you offer repairs?
Repair requests resulting from manufacturing issues may be reviewed on a case-by-case basis.
Fabrics & Product Details
What fabrics do you use?
We carefully source premium-quality fabrics selected for comfort, durability, elegance, and modest wear.
Will the fabric or color look exactly the same as the photos?
While we strive for accuracy, slight variations in color, texture, embroidery placement, and fabric appearance may occur due to lighting, screen settings, and the handcrafted nature of our products.
Shipping & Delivery
Do you offer international shipping?
Yes, we ship internationally to Qatar and UAE.
How long does shipping take?
Shipping times vary depending on the destination country and courier service. Tracking information will be provided once your order has been dispatched.
How can I track my order?
Once your order has been shipped, you will receive tracking information via email or WhatsApp.
Will I have to pay customs duties or taxes?
International customers are responsible for any customs duties, import taxes, VAT, or clearance fees required by their destination country.
What if customs delays my shipment?
Customs delays are beyond the control of BY1996.CO and may occasionally occur with international orders. We will assist where possible, but customs clearance times and any associated fees remain the responsibility of the customer.
Returns, Refunds & Exchanges
What is your return & exchange policy?
Unworn items with tags can be returned or exchanged within 48 hours given that it has defects o our end. Please contact us at by1996.co@gmail.com or Customer Support: +97466624795
Do you offer returns or exchanges?
Due to the made-to-order nature of our products, returns and exchanges are generally not accepted.
When am I eligible for a refund?
Refunds are only considered if BY1996.CO has made an error with your order or if a verified manufacturing defect is present.
What should I do if I receive a damaged or incorrect item?
Please contact us within 24 hours of delivery and provide clear photographs of the issue. Our team will review your claim and work to resolve it promptly.
Care Instructions
How should I wash my abaya?
We recommend professional dry cleaning to preserve the quality, structure, embellishments, and longevity of the garment.
Can I machine wash my abaya?
Unless otherwise stated on the product page, machine washing is not recommended for premium fabrics, embroidery, or handcrafted details.
How should I store my abaya?
Store your abaya on a suitable hanger in a cool, dry place away from direct sunlight to help maintain its shape and fabric quality.
Will the embroidery or embellishments require special care?
Yes. We recommend handling embroidered or embellished pieces with care and avoiding excessive friction, harsh detergents, or high heat during cleaning.
Customer Support
How can I contact customer support?
For order inquiries, support, or assistance, please contact us through our official email address or WhatsApp channel.
About BY1996.CO
What makes BY1996.CO different?
At BY1996.CO, we focus on premium craftsmanship, carefully selected fabrics, and made-to-order production to create pieces designed with quality, modesty, and sophistication in mind.